ABOUT US

Soft skills are more critical than ever as organisations struggle to remain competitive, but they are often undervalued. Bookboon is determined to change this.


We are the world's largest e-book publisher for business and soft skills and we are currently going through an exciting period of growth with many exciting projects lined up for 2018.

ABOUT THE ROLE

Join us on our mission to help people realise better versions of themselves.

Our corporate eLibrary is the most used eLibrary for employee effectiveness & soft skills and having undergone a significant growth in our customer base, a new opening has arisen for an Enterprise Customer Success Manager.

In this role, you will be responsible for onboarding new clients and managing accounts across multiple markets. You will have an important impact on the longevity of our business relationships, so we are looking for an enthusiastic and well organised individual – someone who is able to build meaningful and strong connections and is passionate about providing excellent customer service.

MAIN RESPONSIBILITIES:

  • On-Boarding and Growing Usage: On-boarding new clients across multiple markets (DACH, Northwestern Europe + US) and delivering effective outbound telephone-based client support in order to maximise the client’s usage of our Corporate eLibrary, ensuring they receive value from their purchased Bookboon services.

 

  • Relationship Management and Retention: Establish a trusted and strategic advisor relationship with each assigned client, understand their strategic goals, and develop plans to achieve those goals. Maximise customer satisfaction and retention and advocate customer needs cross-departmentally to resolve queries/issues.

WHY YOU SHOULD JOIN US

  • Personal Development: When it comes to your career, there is no one-fits-all solution. We will set up an individual action plan for your personal development. 
  • We reward hard work: We will make sure you are rewarded for your hard work. We offer a competitive base salary, attractive bonus structures & free healthcare.
  • Flat Hierarchies: You will work closely with our business founders, which will give you a great opportunity to shape the future of Bookboon. 
  • We're nice people: We take pride in our great company culture and appreciate hard work as much as a good worklife balance.
  • Innovation: Be part of a rapidly growing business that has proven its ability to adapt to markets and to keep up with advances in technology.
  • Sustainability: With our focus on digital solutions, we help reduce paper waste and make education available to anyone, anywhere. 

ABOUT YOU

  • Previous experience in a customer success or account management role (B2B)
  • Track record of managing a high number of accounts simultaneously
  • You take initiative, own processes, and work independently as required
  • You are highly organised with the ability to multitask and to both finish short-term projects and to manage ongoing long-term strategies
  • Strong level of communication, negotiation and influencing skills across all levels of seniority
  • Fluency in German is crucial for this role