Join us on our mission to help people realise better versions of themselves.
Our corporate eLibrary is the most used eLibrary for employee effectiveness & soft skills and having undergone a significant growth in our customer base, a new opening has arisen for an Enterprise Customer Success Manager.
In this role, you will be responsible for onboarding new clients and managing accounts across multiple markets. You will have an important impact on the longevity of our business relationships, so we are looking for an enthusiastic and well organised individual – someone who is able to build meaningful and strong connections and is passionate about providing excellent customer service.
- On-Boarding and Growing Usage: On-boarding new clients across multiple markets (DACH, Northwestern Europe + US) and delivering effective outbound telephone-based client support in order to maximise the client’s usage of our Corporate eLibrary, ensuring they receive value from their purchased Bookboon services.
- Relationship Management and Retention: Establish a trusted and strategic advisor relationship with each assigned client, understand their strategic goals, and develop plans to achieve those goals. Maximise customer satisfaction and retention and advocate customer needs cross-departmentally to resolve queries/issues.